Last updated: 10 June 2026
Version 1.0.0
These terms and conditions (the "Terms") apply when you as a consumer use Slipp to order goods from vendors at events. By creating an account or placing an order, you accept the Terms.
The Danish version of the Terms is the authoritative version. This English text is provided as a courtesy translation. In the event of any inconsistency, the Danish version prevails.
Slipp ApS, CVR no. 46359070, operates the Slipp platform ("Slipp", "we", "us").
When you place an order via Slipp, you enter into a sales contract with the vendor (the "Vendor") shown as the seller in the app. Slipp is the platform operator and facilitates ordering and payment; Slipp is not a party to the sales contract and is not the seller of the goods.
You must be at least 18 years old to create an account. The age threshold is based on Danish rules on legal capacity (Værgemålsloven §§ 1 and 42) and is not tied to any particular goods on the platform.
You confirm at signup that you are at least 18. If we have reason to believe an account has been created by a minor, we may suspend it. Parents or guardians may demand that orders placed by a minor be reversed against the Vendor in accordance with Danish law.
Slipp is the platform operator under the e-Commerce Directive and the host of the content uploaded by Vendors.
The sales contract — including price, product description, fulfilment and pickup — is concluded between you and the Vendor. The Vendor is responsible for the product, its quality, labelling (including allergen labelling under EU Regulation 1169/2011) and compliance with applicable sector regulation, such as food safety and hygiene rules.
Slipp provides the technical platform and routes payment via Stripe. Slipp does not negotiate prices or product terms on the Vendor’s behalf.
You pick items from the Vendor in the app, review the line items and total price on the order summary, and confirm the applicable terms. When you tap "Go to payment", you are redirected to Stripe’s checkout page where you complete the binding payment.
The order becomes binding when the Stripe payment button is pressed and the payment is approved. You then receive a receipt by email.
The total price — including the Vendor’s price and Slipp’s platform service fee — is shown on the order summary before you tap "Go to payment". The platform service fee may vary by event and is disclosed at each purchase.
Payment is handled by Stripe Payments Europe, Ltd. (Ireland). Slipp does not store card data. Stripe acts as an independent controller for payment data under its own privacy policy (stripe.com/privacy).
Slipp’s platform service fee is collected together with the Vendor’s price in a single payment. The receipt itemises how much of the amount relates to the fee.
When the Vendor marks your order as ready, you receive a notification. You must pick up the order within the timeframe the Vendor states in the ready notification.
Perishable goods (food, drink and the like) that are not picked up within the stated timeframe are discarded, and no refund is due, cf. Forbrugeraftaleloven § 18(2)(4). If your order contains non-perishable items, those items are not discarded — contact the Vendor at the stall or write to support@slipp.app to arrange collection.
The specific timeframe is set by the Vendor and could be, for example, "pick up within 15 minutes". Slipp displays the timeframe and a countdown in the app, and the timeframe is repeated in the "order ready" notification and the order confirmation email.
For perishable goods — food, drink and other items that deteriorate or expire rapidly — and for catering and leisure services tied to the Event, you have no right of withdrawal. These orders fall under the exceptions in the Danish Consumer Contracts Act (Forbrugeraftaleloven) § 18(2)(4) — goods that deteriorate or expire quickly — and § 18(2)(12) — contracts for catering or leisure services to be delivered at a specific time or within a specified period, which is the event context itself.
For any non-perishable goods a Vendor may offer via Slipp (for example merchandise), the statutory 14-day right of withdrawal for distance purchases applies, unless another statutory exception covers the item. To exercise it, contact the Vendor or write to support@slipp.app.
Information about the right of withdrawal is provided in the app before payment, so you are informed before taking a binding action, cf. Forbrugeraftaleloven § 8.
If the Vendor cancels your order, cannot deliver it (for example because an item is sold out or the stall closes), or the Event is cancelled before your order is handed over, you are entitled to a refund of the full amount paid, including the platform service fee.
Write a complaint to support@slipp.app with your order number and a short description, and we will process the matter manually with the Vendor. Refunds are issued via Stripe to the payment method used for the order.
This section does not apply where the order is treated as not picked up under section 7 due to circumstances on your side.
If the goods are defective — for example a wrong order, missing ingredients or a spoiled item — you have the usual consumer remedies against the Vendor under the Danish Sale of Goods Act (Købeloven). These include repair, replacement, a proportionate price reduction, or termination of the contract, depending on the nature of the defect.
These rights cannot be limited by contract. Nothing in these Terms derogates from non-waivable consumer rights under Danish or EU law.
Complaints are addressed in the first instance to the Vendor, who is the contractual counterparty. Slipp can help relay and coordinate the dialogue.
Write to support@slipp.app with your order number and a description of the issue, and we will help with triage and contact the Vendor.
Notices about illegal content or illegal goods on the Platform are handled under DSA Article 16 and should be sent to legal@slipp.app. We acknowledge such notices within 5 business days and communicate a decision to the reporter without undue delay, normally within 30 days.
If the dispute is not resolved through the Vendor or Slipp, you may escalate to:
Vendors may offer goods covered by sector regulation, for example alcohol (Restaurationsloven and the Danish act prohibiting the sale of alcohol to persons under 18) and tobacco (Tobaksforbudsloven). The Vendor is responsible for complying with these rules at the point of delivery, including checking age and refusing delivery if the conditions are not met.
If your order is refused at delivery due to missing documentation or other circumstances on your side, the order is treated as not picked up, and section 7 applies.
You are responsible for keeping your account secure and for orders placed from your account.
Slipp may not be used for illegal purposes, to circumvent the Vendor’s terms, to create multiple accounts in order to evade section 7, or to harass or threaten Vendors or other users.
We may suspend or close an account that breaches the Terms. If we do, we will provide a written statement of reasons in accordance with DSA Article 17.
Slipp’s processing of personal data is described in the Privacy Policy at slipp.app/privacy. The Privacy Policy and these Terms should be read together.
Slipp’s liability to you is limited to what Danish law permits. In particular:
This limitation does not restrict your rights under mandatory consumer law, including the Sale of Goods Act and the Product Liability Act.
You may close your account at any time by writing to support@slipp.app. Open orders must be completed before the account can be closed.
Slipp may suspend or terminate your account for material breach of the Terms. You will receive a written statement of reasons identifying the specific clause and explaining how to appeal, in accordance with DSA Article 17.
Slipp is not liable for failure or delay in performing its obligations under the Terms caused by circumstances beyond its reasonable control — for example power or network outages, failures of third-party providers such as Stripe, natural disasters, fire, war, terrorism, civil unrest, labour disputes, epidemics, or acts of public authorities.
This section does not affect your rights against the Vendor under the sales contract or your non-waivable rights under consumer law, including section 9 where the Vendor cannot deliver.
We may update the Terms, for example in response to new legal requirements, changes to Slipp’s services, or clarifications.
Each version carries a version number. Material changes require renewed acceptance at your next order before payment can proceed. Non-material changes (for example typos or wording) do not affect existing acceptances.
Earlier versions are available on request from support@slipp.app.
These Terms are governed by Danish law.
Disputes are in principle settled before the Danish courts. As a consumer resident in Denmark or another EU Member State, you nevertheless retain the right to bring proceedings before the court of your place of domicile (consumer forum, cf. Brussels Ia Article 18). Slipp may only sue you before the court of your place of domicile.
Questions about the Terms should be sent to support@slipp.app.
Slipp ApS, CVR no. 46359070, 8700 Horsens, Denmark.