Last updated: 13 May 2026
Version 1.0.0
These terms and conditions (the "Terms") govern your use of the SLIPP platform as a vendor. They form a binding agreement between Slipp ApS, CVR no. 46359070, Denmark ("SLIPP", "we", "us"), and the legal entity that accepts the Terms during onboarding (the "Vendor", "you").
The Terms apply in addition to Schedule 1 (Data Processing Agreement), which governs SLIPP's processing of personal data on the Vendor's behalf where applicable. By accepting the Terms, you also accept Schedule 1.
These Terms are written in English. English is the authoritative language of the contract; no Danish translation is published for the Vendor Terms.
"Platform" means the SLIPP software, including the vendor app, the attendee app, the supporting backend services, and the marketing site.
"Attendee" means a consumer who places an order with the Vendor via the Platform.
"Event" means an event, festival, market, or similar gathering at which the Vendor offers goods to Attendees via the Platform.
"Order" means an Attendee's binding purchase of goods from the Vendor, concluded on Stripe's hosted checkout.
"Connected Account" means the Vendor's Stripe Connect account onto which Order proceeds are paid.
"Platform Service Fee" means SLIPP's fee for providing the Platform, added on top of the Attendee-facing order total at checkout.
SLIPP provides the technical Platform that enables Attendees to order goods from the Vendor and pay for them.
The sales contract for each Order is concluded between the Attendee and the Vendor. SLIPP is not a party to the sales contract and is not the seller of the goods. The Vendor is the merchant of record and is responsible to the Attendee for the goods sold.
The Vendor must be a legal entity or sole trader with the capacity to enter into and perform commercial contracts in its jurisdiction of establishment.
SLIPP provides the Vendor with: a vendor dashboard for managing the menu, shop opening hours and item availability; the Attendee-facing menu and ordering flow; payment routing via Stripe Connect; order notifications; and pickup-flow tooling.
SLIPP may make changes to the Platform from time to time, including changes to features, user interface, and the technical interfaces with Stripe. Material changes that affect the Vendor's commercial position are notified in advance per section 22.
Onboarding to the Platform requires the Vendor to create and connect a Stripe Connect account. Stripe Payments Europe, Ltd. ("Stripe") performs all Know-Your-Customer and merchant verification for the Connected Account; SLIPP does not collect identity documents independently of Stripe.
The Vendor is bound by Stripe's Connected Account Agreement and Stripe Services Agreement in addition to these Terms. The Vendor is responsible for keeping the information in its Connected Account accurate and up to date.
SLIPP may refuse onboarding or off-board a Vendor whose Connected Account is restricted, suspended, or rejected by Stripe.
SLIPP charges a Platform Service Fee on each Order. The fee is **added on top** of the Vendor's order total at checkout and is paid by the Attendee as part of the single payment processed by Stripe. The fee is not deducted from the Vendor's proceeds.
The applicable rate is disclosed to the Vendor at Event onboarding and may vary per Event or Event category. The Terms do not state a fixed rate because the rate is set per Event in writing (typically by email or in the Vendor onboarding flow) before any Order is taken.
Technically, the fee is implemented as `application_fee_amount` on a Stripe Connect direct charge: the gross payment lands on the Connected Account, and SLIPP's Platform Service Fee is automatically routed to SLIPP's platform balance.
The fee is itemised on the Attendee receipt and on the per-Order data the Vendor can inspect in the dashboard, so the Vendor sees exactly what the Attendee paid for the goods and what was charged as a Platform Service Fee.
Payment for each Order is processed by Stripe as a direct charge on the Connected Account. The Vendor is the merchant of record. The Attendee's card is charged in the Vendor's name (or in the name shown for the Connected Account in Stripe's descriptor configuration).
SLIPP never holds Vendor or Attendee funds. Order proceeds settle directly into the Connected Account in accordance with Stripe's payout schedule for that account.
Refunds are the Vendor's primary responsibility. The Vendor processes refunds via its Stripe dashboard. Refunds are debited from the Connected Account; the Platform Service Fee for the refunded portion is, where supported by Stripe Connect, refunded to the Attendee from SLIPP's platform balance.
Chargebacks and Stripe disputes are routed to the Connected Account per Stripe Connect defaults. The Vendor is the primary respondent and is responsible for submitting evidence in its Stripe dashboard. With the Vendor's prior written authorisation, SLIPP may submit evidence on the Vendor's behalf via the Stripe Connect API; such assistance does not transfer dispute liability to SLIPP.
The Vendor bears Stripe's per-transaction payment processing fees. These fees are deducted from the gross payment on the Connected Account by Stripe before the proceeds settle to the Vendor's available balance, in accordance with Stripe's pricing in effect for the Connected Account.
Stripe is solely responsible for the calculation and collection of its processing fees. SLIPP does not control, mark up, or rebate Stripe's processing fees.
Payouts from the Connected Account to the Vendor's linked bank account are scheduled directly in Stripe. The Vendor selects the payout schedule (daily, weekly, monthly, or manual) within its Stripe dashboard.
SLIPP does not schedule, hold, or release payouts. Payout disputes are addressed to Stripe in the first instance.
SLIPP issues a monthly VAT-compliant invoice to the Vendor covering the net Platform Service Fees applied to the Vendor's Orders during the preceding calendar month. The invoice is denominated in DKK unless otherwise agreed in writing and complies with the requirements of Bogføringsloven and Momsloven.
The invoice itemises Orders for the period and reflects any refunds processed during the same period. Where the Vendor is established in another EU Member State and supplies a valid VAT number, SLIPP applies the EU reverse-charge regime in accordance with applicable VAT rules.
Settlement of the invoice does not involve a separate cash transfer between SLIPP and the Vendor: Platform Service Fees have already been collected on each Order via `application_fee_amount` and routed to SLIPP's platform balance. The monthly invoice is the accounting record of those fees for both parties' bookkeeping.
The Vendor warrants to SLIPP, on a continuing basis, that:
The Vendor will notify SLIPP without undue delay if any of these warranties ceases to be accurate.
The Vendor is solely responsible for the accuracy of product descriptions, prices, and any other information it publishes on the Platform, as well as for the accuracy and completeness of allergen disclosures made to Attendees through any channel (in-person at pickup, on-site signage, item description text on the Platform, or a dedicated allergen field on the Platform where such a feature is provided). The Vendor must ensure that allergen information communicated through one channel does not contradict information communicated through another.
Where the Vendor sells age-restricted goods, age verification at the point of delivery is the Vendor's responsibility. SLIPP does not perform age verification at order intake; SLIPP requires Attendees to confirm they are 18 or older at signup, but this confirmation does not relieve the Vendor of statutory verification obligations at delivery.
If an Order is refused at delivery due to missing documentation, intoxication, or other circumstances on the Attendee's side, the Order is treated as not picked up under section 7 of the Attendee Terms; no refund is due.
The Vendor grants SLIPP a non-exclusive, royalty-free, worldwide licence to host, store, reproduce, display and transmit the content the Vendor uploads to the Platform (including logos, banners, menu item descriptions and photos) for the sole purpose of operating the Platform, displaying it to Attendees, and promoting the Event participation.
The licence is granted for the duration of the Vendor's use of the Platform and a reasonable archival period thereafter to comply with the audit-log retention period in section 14. The Vendor retains ownership of the content.
SLIPP may resize, recompress, or convert formats of uploaded media for delivery via the Platform's CDN (currently Cloudflare Images). No editorial modification of the content is performed.
SLIPP records an immutable audit log of Vendor-initiated operational state changes that affect Attendee-facing availability or pricing — including shop open/close, item availability, item price changes, and menu item additions or removals. Each entry captures the acting user, the entity affected, the action, the timestamp, and before/after values.
The audit log is retained for at least 5 years from the end of the financial year in which the entry was created, aligning with Bogføringsloven retention applied to Order records. Entries are visible to SLIPP staff with admin role and are made available to the Vendor on request for dispute support.
The audit log evidences SLIPP's role as platform intermediary and supports the Vendor's accountability in consumer-dispute proceedings (Forbrugerklagenævnet) by providing a defensible record of who changed what and when.
The Vendor must not list goods that are illegal under Danish or EU law, infringe third-party intellectual property rights, are deceptive or misleading, or breach the warranties in section 11.
SLIPP may, in accordance with Article 14 of the Digital Services Act, restrict, remove or downrank content that does not comply with the Terms. Where SLIPP does so, the decision is communicated to the Vendor with the specific clause or rule that the content was found to breach and the available appeal route.
SLIPP does not currently apply algorithmic moderation, automated content classification, or recommender systems to Vendor content. If SLIPP introduces algorithmic decision-making to the moderation flow, the Terms will be updated accordingly and the change communicated in advance per section 22.
Appeals against moderation decisions are addressed to support@slipp.app. SLIPP will respond within 14 days of receipt.
Any person — including the Vendor, an Attendee, a third party, or an authority — may submit a notice of illegal content or illegal goods on the Platform via the "Report a problem" route published on the marketing site, or by writing to support@slipp.app. Notices are acknowledged promptly and a decision is communicated to the reporter.
Where a notice identifies content controlled by the Vendor, SLIPP will inform the Vendor of the notice and provide an opportunity to respond before any moderation action other than emergency interim measures.
Either party may terminate the Terms for convenience on 30 days' written notice to the other party. Existing Orders accepted before the effective date of termination continue to be processed under the Terms.
SLIPP may suspend the Vendor's access to the Platform with immediate effect, or terminate the Terms with immediate effect, where the Vendor: materially breaches the Terms; loses any required permit, registration or authorisation; has its Connected Account suspended or terminated by Stripe; is the subject of repeated, substantiated consumer complaints; or where suspension is necessary to protect the safety of Attendees or the integrity of the Platform.
Where SLIPP suspends or terminates the Vendor, SLIPP provides a written statement of reasons in accordance with Article 17 of the Digital Services Act, identifying the specific clause or rule breached, the duration of any suspension (where applicable), and the route to appeal the decision.
On termination, SLIPP retains audit-log entries and Order records for the retention periods stated in the Privacy Policy and section 14, and otherwise deletes or returns Vendor personal data in accordance with Schedule 1.
When SLIPP processes personal data of Attendees on the Vendor's behalf — including, for the avoidance of doubt, the Attendee email addresses and Order data the Vendor accesses through the vendor dashboard — SLIPP acts as the Vendor's processor. The terms of that processing are set out in Schedule 1 to the Terms (Data Processing Agreement), which forms an integral part of the Terms.
For SLIPP's own processing of Vendor user account data and for Stripe's processing of payment data, SLIPP and Stripe each act as independent controllers under their respective privacy notices. See slipp.app/privacy and stripe.com/privacy.
Except where prohibited by mandatory law, the parties' liability under the Terms is allocated as follows:
Each party is responsible for maintaining commercially reasonable insurance for its activities under the Terms.
The Vendor will indemnify and hold SLIPP harmless from and against any third-party claim — including Attendee claims, regulatory action, and intellectual-property claims — arising from: the Vendor's goods (including food safety, product quality, and labelling); the Vendor's breach of the warranties in section 11; or the Vendor's content uploaded to the Platform.
SLIPP will notify the Vendor of any covered claim without undue delay, will cooperate reasonably with the Vendor's defence at the Vendor's cost, and will not settle a covered claim without the Vendor's prior consent (not to be unreasonably withheld).
Each party will keep confidential any non-public information of the other party that is marked confidential or that a reasonable recipient would treat as confidential, and will use such information only for the purpose of performing the Terms.
Confidentiality obligations do not apply to information that is or becomes publicly available without breach of the Terms, was already known to the recipient without confidentiality obligation, is independently developed by the recipient, or is required to be disclosed by law or competent authority (with prompt notice to the other party where lawful).
SLIPP may update the Terms — for example to reflect changes in law, in the Platform, or in commercial arrangements. Each version carries a version number and an effective date.
Material changes (changes that affect the Vendor's commercial position, the allocation of liability, or the scope of data processing) are notified at least 30 days in advance and require renewed acceptance before continued use of the Platform. Non-material changes (such as typographical fixes or formatting) take effect on publication.
Earlier versions of the Terms are available on request from support@slipp.app.
These Terms are governed by Danish law, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods.
Disputes arising out of or in connection with the Terms are subject to the exclusive jurisdiction of the Danish courts. The parties agree on Retten i Horsens as the agreed venue of first instance, subject to the mandatory rules on appellate jurisdiction.
Questions about the Terms should be sent to support@slipp.app.
Slipp ApS, CVR no. 46359070, Denmark.